jueves, 13 de septiembre de 2007

The State of Standards and their Practical Application

Este es un interesante artículo sobre el estado del arte del los estándares utilizados en el área de Business Process Management.

The State of Standards and their Practical Application
via BPM Research by Michael zur Muehlen on 5/1/05

At the AIIM Conference in Philadelphia, Trevor Naidoo (IDS Scheer, BPMI, ABPMP) and Michael zur Muehlen (Stevens Institute of Technology, WfMC) spoke about the current state and the future of BPM standards. With the merger of BPMI and the Object Management Group you can expect some changes to the landscape of standards bodies, but there still exists a proliferation of complementary, competitive, and overlapping standards in the BPM space. We are trying to shed some light on the focus areas of these standards, and what the consequences for users interested in BPM applications are today.

  • You can download of the PDF of our presentation [here].
  • Join the discussion on standards [here].

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How to Nurture New Ideas

Este articulo de bnet trata de cómo incentivar la generación de nuevas ideas y la innovación al interior de una organización. Muestra los pasos necesarios para llevar a cabo una estrategia exitosa en este tema.


From Henry Ford’s assembly line to Apple’s iPod, every great innovation started with a great idea. But in the business world, it’s a lot easier to say "no" to new ideas than it is to dedicate time, money, and resources to developing them. That’s why idea-friendly companies like Toyota, Yahoo, and IBM have structures in place to encourage and capitalize on good ideas — be they flashy new products or time-saving strategies for improving efficiency on the factory floor. No matter what their precise approach, all idea-friendly companies have a few principles in common: They reward employees who suggest ideas, and they solicit feedback from across the organization to identify ideas with the greatest staying power. Read on to learn how to nurture the best new ideas — and how to harness them to improve your business.

jueves, 6 de septiembre de 2007

Dashboards -- Turning Information Into Actions

Este artículo de Forrester es muy interesante, es muy recomendable leerlo y analizarlo.

via Forrester Information and Knowledge Management by Boris Evelson on 8/22/07

by Boris Evelson.

I get many questions on dashboards and scorecards and the role these tools play in BI (Business Intelligence). If we use Forrester's definition of BI -- a set of methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information -- then we see that dashboards are just the tip of the BI iceberg. One cannot build "just a dashboard", without considering, architecting and implementing many other necessary BI layers and components such as data integration (ETL, data quality, etc), analytics (OLAP), metrics management, and many supporting components such as collaboration, knowledge management, metadata and master data management, and others. So that's the first key takeaway: do not be fooled by 2nd tier dashboard vendor claims that one can implement an enterprise wide dashboard easily and inexpensively.

Let's start with definitions, since I see the terms dashboards and scorecards used interchangeably:

  • Dashboards are just one style of interactive user interface, designed to deliver historical, current, and predictive information typically represented by key performance indicators (KPIs) using visual cues to focus user attention on important conditions, trends and exceptions.
  • Scorecards are a type of a dashboard which link KPIs to goals, objectives and strategies. Many scorecards follow a certain methodology, such as Balanced Scorecard, Six Sigma, Capability Maturity Models, etc.
  • Other types of dashboards include Business Activity Monitoring (BAM) dashboards and visualizations of data / text mining operations.

Today's dashboards are no longer static graphs and charts. Best of breed dashboards implement 6 necessary components of so called ADV - Advanced Data Visualization:

  • Visual/Actionable GUI
  • Visual Query
  • Dynamic Data Content
  • Multiple Linked Visualizations
  • Animation
  • Geospatial Representations

But even ADV is not enough for turning information into decisions and actions - which is really what dashboards (and BI) is all about:

  • Yesterday's dashboards contained historical information, were refreshed by, at best, on a daily basis and supported mostly strategic decisions based on historical data and trends
  • Today's dashboards are more about real time situation assessments that support not just strategic, but also tactical and sometimes even operational decisions
  • Tomorrow's dashboards will be imbedded into everyday business processes and will enable users not just make decisions but take immediate actions and see the results of their actions in real time.

What are the key parameters to consider when implementing a dashboard solution? Ensure that your dashboard architecture supports the following functional requirements:

  • All ADV functions
  • All standard chart types (thermometer, gas gage, street light, etc)
  • Custom chart types (business specific images, non-standard maps - yes, I've seen high tech countries like India and Israel assigned to North American sales regions!)
  • High degree of personalization
  • Combination of structured data and unstructured content, process and data visualizations
  • Actionable information

The following technical considerations are also key:

  • Evaluate RIA (Rich Internet Applications) architecture alternatives (Ajax vs. Adobe Flex)
  • Make sure dashboard architecture is compatible with your choice of browsers (IE, Mozilla, Netscape, Firefox, Safari, Opera)
  • Address mobile / disconnected users requirements
  • Remember that browser based (HTML only) dashboards have many limitations. Consider alternate technologies - plug in (player such as Flash/Flex, Microsoft Silverlight)) or desktop / client-based solutions (JavaFX).

And last, but not least, remember that today's and future applications, including dashboards, must be "designed for people and built for change"!

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Considering Business Process Offshoring

Este es un interesante artículo que introduce el concepto de BPM Offshoring.

via BPM Today on 9/4/07

The topic of business process offshoring is an important one for management teams to evaluate -- particularly in the current market environment. It is also a significant topic to discuss in the context of creating and building value for a company. This column is based primarily on a Deloitte Consulting LLP study entitled Business Process Offshoring in the Mortgage Industry: A Tale of Two Opportunities, which discusses business process offshoring in the mortgage industry.

Business process offshoring continues to gain adoption in financial services; its long-term effect on the mortgage banking business will likely be substantial. While considered a late-entry to business process offshoring versus other financial services industry participants, the mortgage banking industry is rapidly accepting this strategy, which is destined to have a sizable long-term impact on how lenders do business both externally and internally. According to analysis done by Deloitte Consulting, approximately half of the nation's top 40 lenders are offshoring.
An effective business process offshoring strategy becomes a critical element in enhancing profitability, given the current competitive landscape. Those that do not implement some sort of business process offshoring may be poorly positioned in tight, volatile markets as pressures on margins continue. An effective offshoring strategy could mean the difference between profit or loss, achieving or not achieving specific objectives and, perhaps most important, independence or acquisition. Further, greater profitability resulting from a well-implemented offshoring strategy may enhance the value of a company in a sale or an initial public offering (IPO).

The U.S. residential mortgage market represents an incredible opportunity for the effective utilization of business process offshoring. The Outlook for the Real Estate Finance Industry report, prepared by the Council to Shape Change -- an independent group of mortgage industry leaders, of which this author was a member -- concluded that the mortgage market's correction...

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miércoles, 5 de septiembre de 2007

Widgets de noticias

Hemos agregado widgets de noticias acerca de BPM, SOA y SaaS en nuestro blog. Cada uno de estos widgets reune las noticias por medio de RSS desde varias fuentes (feeds) muy interesantes, entre ellas, IEEE, Zdnet y BPM Today.
Si tienes alguna noticia interesante que quieras agregar a estos widgets, escribe un post en nuestro grupo de discusión.

domingo, 2 de septiembre de 2007


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